Source: https://www.extole.com/blog/forrester-study-on-the-impact-of-extole/

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# Forrester Study on the Impact of Extole

Chris Duskin May 5, 2022

![Report page image thumbnails with green accents](https://www.extole.com/images/blog/forrester-study-on-the-impact-of-extole/featured.jpg)

We commissioned Forrester Consulting to conduct a Total Economic Impact (TEI) study on the cost savings and business benefits enabled by Extole. Forrester’s [_Total Economic Impact (TEI) methodology_](https://www.forrester.com/policies/tei/) is the basis for a rigorous framework of cost-benefit analysis that explicitly considers future technological and business flexibility, as well as associated risk. TEI reporting, [_as Forrester describes it_](https://www.forrester.com/policies/tei/), “develops business value justification analysis to help organizations understand the financial impact of a technology investment.” So what’s the financial impact of investing in Extole? In our words: positive. Forrester interviewed decision-makers from four different organizations, all of whom are conducting a variety of different referral programs using Extole. Here is what they found:

And for the textual learners in the room, Forrester discovered that:

-   Organizations that switched from their previous programs to Extole were able to more than double the number of customers that were referred to them.
-   The study also found out that these new batches of customers were of greater quality than the previous ones.
-   A composite organization based on the four organizations that used Extole realized a **return on investment of 282%.**

Thanks to Forrester for the deep analysis. We hope to do even better next time!

**Download the**[\*\* _full study here_\*\*](https://www.extole.com/resources/forrester-total-economic-impact-of-extole/) **and start experiencing the Extole difference!**

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