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Salesforce Commerce Cloud

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eCommerce Platform
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About Salesforce Commerce Cloud

Commerce Cloud​ is the world's leading B2C and B2B commerce solution. Commerce Cloud is a multi-tenant, cloud-based commerce platform that empowers brands to create intelligent, unified buying experiences across all channels — mobile, social, web, and store.

Salesforce Commerce Cloud and Extole

With Extole's SFCC Cartridge you can quickly launch programs like refer-a-friend, drop-a-hint, and more to activate exisiting customers and acquire new ones. With a one-time implementation, you can enable Extole call-to-actions and widgets throughout your eCommerce storefront, reward new and existing customers for taking certain actions such as a sign up or purchase, automatically fulfill and replenish coupon codes, and capture advocacy and referred friend data for reporting, analytics, and future marketing. Once the cartridge has been installed, you can easily make any changes to your programs within the Extole platform. Every part of the experience from the creative to the rewards can be updated, tested, and optimized in the Extole dashboard.

Use cases

  • Launch Your Customer-Led Growth Programs Quickly

    Quickly launch a variety of referral and engagement programs to increase long-term customer value while keeping customer acquisition costs low.

  • Automatically Sync Referral Coupon Codes

    Seamlessly replenish and fulfill single-use coupon codes directly from your Salesforce account.

  • Leverage Salesforce Insights for Personalization

    Personalize the customer experience in real-time using Salesforce shopper insights like products purchased and order history.

  • Make It Easy for Customers to Refer Again

    Keep customers referring by embedding their authenticated referral stats (invite history, earned rewards, etc.) onto their My Account Page.

  • Go Global

    Scale internationally with localized creative, rewards, and business rules for each of your Salesforce locales.

  • Scale Fast with A/B Testing and Limited Time Offers

    Test and fine tune with A/B testing and limited time offer bursts. Once you've installed the cartridge, targeting rules and traffic splits can be easily configured in the Extole dashboard. No code or IT changes necessary.

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