CUSTOMER-LED GROWTH FOR FINTECH COMPANIES
From customer acquisition programs to retention programs, fintech marketers need an array of tools to attract new customers, deepen customer engagement, and prevent customer churn. Move customers from one point in their journey to the next with rewards and creative that compel action. From sophisticated referral programs to special offers and even abandonment programs, Extole helps turn your current members into your strategic growth advantage.
Fintech Marketing: Maximize Referrals
Our Best Practices Guide will give you quick-win guidance for turning customer relationships into customer-led growth.
New, High-Value Customers
The decision to move to a new fintech product is a big one. The trusted recommendation of a current customer can help provide confidence in the decision. With a direct referral, your brand can become the obvious choice, unlocking new customers with a higher potential for long-term value.
Professional Services & Dedicated Support
To make the most of a referral program, access to experienced professional services with real-world fintech experience to help optimize your program. Best practices-based consulting, data analysis, creative services, technical services, program strategy, or support desk-level troubleshooting and issue investigation and resolution – all of it will help drive ROI. Extole has you covered.
Security and Compliance
Referral programs are powerful but can introduce new security and compliance concerns. Starting with at-rest encryption and extending to thoroughly vetted organizational processes and procedures, we take privacy and security as seriously as you do. With experience working with other fintech organizations like yours, we have the experience to help you remain safe and compliant.
Customer Segmentation & Targeting
Not every customer is the same and are likely looking for different products based on life stage, income, geography, and many more factors.The best way to drive customer-led growth is to customize your experience based on your customer segments’ individualized interests. Extole can simultaneously target different experiences to specific audiences, localize languages, and reward different audiences to maximize results.
Completely Integrated Solution
We make the tech side of things easy. Our interface is intuitive and powerful, offering fast approaches for desktop web, mobile web, mobile app, call center, and in-branch experiences. Plus, our dedicated team will be there for you through implementation, launch, and your ongoing success with Extole.
Quick Answers to Consumer Questions
Our fintech solution extends to your call center, with specific tools for customer service reps to quickly research and resolve customer inquiries about rewards. Also, you can equip them with unique promotional links and end-of-call messaging to remind customers about the referral program.