Beautiful, On-Brand Referral Programs for Retail
People buy from people. When you use Extole’s Retail Solution, you let your existing customers help you acquire new, higher quality customers. With a beautiful, easy, cross-channel sharing experience, the recommendations from your customers will generate traffic that converts and acquire customers who are more valuable and loyal.
Create an Omnichannel Experience
Customers don’t follow a single path or connect on a single channel. So, to create the most advocates, your referral program needs to work perfectly on desktop, on mobile, in-app, and even in-store. From program marketing to advocate sharing and program emails, Extole’s Retail Solution does just that – connects to moments when customers share the most.
Match Your Brand
The Extole retail solution includes a complete creative experience from sharing to reward to sharing again. Our complete creative sets make sure that every piece of content in the entire customer journey matches your brand consistently. Our platform, your program.
Generate In-Store Transactions
With Extole’s retail solution, rewards don’t have to be just online. Reflecting how your customers interact, with your brand, Extole offers a unique site-to-store capability that lets customers use rewards in-store or online.
Know with A/B Testing
The entire referral experience is already optimized for out-of-the-box results for retailers. And, with built-in A/B testing, you’ll know exactly how well changes to your referral program work. Featuring easy test setup and variant creation, Extole’s A/B testing will help you generate the most results.
Issue Rewards with No Headaches
Rewards are a gift from your advocates to their friend and a thank-you from your brand to your advocates. Extole’s reward engine ensures that your customers receive the rewards they expect and that bad actors don’t.
Answer Customer Questions
Extole’s retail solution extends to your call center with specific tools for customer service reps (CSRs) to quickly research and resolve customer inquiries about rewards. Also, you can equip your CSRs with unique promote links and end-of-call messaging to remind customers about the referral program.
See a Retail Program
Our powerful advocacy platform integrates the Retail Solution across all devices and in stores, A/B tests for optimum program results, and enables your customers to earn the right rewards .
Ready to go? Let us show you how.