Description of Services
Client Support
Clients have unlimited access to Extole’s Support Team at support@www.extole.com. Turnaround times for inbound client requests to Extole support are generally well under twenty-four (24) hours. In addition, clients have unlimited 24hr access to Extole’s Developer and Help Center to learn about best practices, APIs, and the latest developments in the platform.
Launch Services
Extole will work closely with client on their initial program implementation including:
- consulting on the initial program design,
- implementation of incentive structure,
- promotional approach & placements,
- product orientation,
- tag configuration,
- conversion tracking,
- quality assurance support,
- report usage,
- customer service approaches,
- fulfillment rules,
- and building a campaign optimization process.
Launch services also include creative implementation and instrumentation. Launch services do not include custom creative production. Launch services apply during the period prior to the first traffic being received by the Platform.
Consulting Services
Extole consulting services include best practices based recommendations for improved usage of the Extole platform, modifications to incentive structure, ad hoc training on existing and new platform capabilities, campaign analysis using Extole’s platform reporting, implementation support including Application admin tasks & configuration validation, and integration guidance when using Extole with other solutions.
Services Available for Additional Fee
Creative Services
Extole creative services involve the creation of promotional content and creative to execute a customer’s referral marketing campaigns. Creative can include the development and instrumentation of promotional banners, campaign landing pages, inline light box widgets, promotional emails, and copy writing. Creative will be designed based on customer’s brand, creative guidelines, and existing creative assets.
Technical Services
Extole technical services involve the execution of software projects that extend the capabilities of the Extole platform using our API, including but not limited to integration with analytics solutions, CRM solutions, and mobile apps. Technical services can also be used for hands-on implementation and QA of Extole tags and capabilities within the customer’s web environments or back-end fulfillment and fraud mitigation systems. Technical Services are priced on a per project basis and are defined in a separate Service Order.
