Candescent

Embed Extole in Candescent online and mobile banking, with SSO for signed-in members.

Digital Banking

About Candescent

The Candescent Digital Banking (formerly NCR Digital Insight) platform is designed to help banks and credit unions offer their users the digital banking experiences they demand and compete with industry leaders in every way.

Candescent and Extole

Credit union marketers know a personal recommendation is more powerful than any marketing message. With the Extole and Candescent Digital Banking integration, you can turn your online banking channel into a marketing engine, with modern, scalable, and secure offer campaigns that members reach inside online and mobile banking through SSO.

Your offer where members already bank

Place referral calls to action where members spend the most time in Candescent online and mobile banking, such as the primary dashboard, the accounts dashboard, and the settings menu. Each one uses a trackable Extole promotion link, and Extole runs the program behind it, from promotional and triggered emails to qualifying referrals and fulfilling rewards.

One sign-in, handled by SSO

When a member taps a call to action, Candescent signs them in to Extole with SAML single sign-on, so only current members reach the program and members who are already logged in never see a second login. Your Candescent and Extole teams set up the connection together, and Candescent passes the member ID that Extole can use to post statement credits to your core.

Fine-tune the program without a release

Edit offers and creative without code, test one against another, run limited-time offers, tailor rewards to each audience, and track the results in Extole's reports.

Tools for building referral programs quickly

What Candescent institutions get with Extole

Features	Extole
Native Candescent integration	Included
Digital and branch referral tracking	Included
Offer qualification engine	Included
Automated reward fulfillment	Included
Performance dashboards and reports	Included
Personalize rewards by audience or product	Included
Fraud prevention & enterprise security	Included
A/B tests and limited-time offer bursts	Included
Promotional and triggered emails	Included
Lookup and audit referrals	Included
Pre-orchestrated campaign journeys	Included

Frequently Asked Questions

How does Extole handle referral tracking and attribution?

Extole supports multiple referral attribution methods, including cookie-based tracking, referral codes, and email matchback, ensuring referrals can be accurately tracked across channels and devices. Once a referral is attributed, Extole qualifies referrals using custom events received from your systems, such as account openings, debit card transactions, direct deposits, or funded loans. This allows rewards to be issued based on verified business outcomes rather than clicks or form submissions alone.

How does Extole integrate with Candescent?

Extole integrates directly into Candescent Digital Banking, giving members access to a fully branded referral experience without leaving online or mobile banking. With SSO, members can instantly access their personal referral link, share via link, QR code, or native mobile sharing, and track their referrals and rewards all in one place.

Can I have a referral program for our branches?

Yes. Extole supports in-branch referrals through either referral codes or Extole’s branch referral form. Once the referral is captured, Extole automatically qualifies the referral based on your program criteria, and fulfills rewards when qualification requirements are met.

How long does it take to launch?

Most can be launched in approximately 4 weeks. The implementation process typically includes designing the customer journey, embedding the referral experience within Candescent Digital Banking, sending audience and qualification event data, and configuring rewards, branding, and program settings using Extole’s campaign templates. Once testing is complete, you can push live and begin driving referrals immediately!

Does Extole handle reward fulfillment?

Yes. Extole automatically attributes referrals, validates qualification criteria, and fulfills rewards when program requirements are met. Extole supports real-time digital reward delivery, including Visa® and Mastercard® prepaid cards, merchant gift cards, and charitable donation options, with no additional fees for digital gift card fulfillment. For financial institutions that prefer to deposit rewards directly into customer accounts, Extole can also trigger ACH-based rewards through a daily SFTP batch file or a real-time Rewards Webhook integration.

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