Community banks and credit unions seeking to acquire and retain more members must adopt a more strategic approach to their fintech customer journey. While big
Q2 trend data shows that credit unions are prioritizing member engagement Last quarter, credit union member growth was the slowest we’ve seen in almost a
In today’s crowded ecommerce landscape, success isn’t just about attracting new customers; it’s about keeping them. Customer acquisition costs (CAC) are at an all-time high,
One of the key components of an effective referral program is in-app promotion. Product managers play a crucial role in ensuring that users are encouraged
One common mistake brands make when designing customer journeys is not recognizing that there are different types of customers. Referred customers are different from traditional
